Cécile Delclos
Journal Production Manager, Elsevier España
Our aim as a team is to support our colleagues in any new business opportunity, continuously reduce the costs, improve customer satisfaction (focusing on quality and speed) and make sure we develop our employees skills to have the best person at each role.
59 contactsIn charge of a team of 15 persons managing the editorial and production workflow of 90 online and printed journals.
Piloted the change from a local system to a global, structured, standardized and outsourced production system.
Change management, communication and training of the team, work in close collaboration with colleages from other European sites, pilot and roll-out the outsourced process with offshore supplier in India.
Define in partnership with Publishing the best option for each journal in order to meet client expectations.
Cost control and regular proposals to gain efficiency and reduce cost and delays.