Ruben Illera

Ruben Illera

Customer Support Administrator, Abbott Medical Optics

Currently employed at Abbott Medical Optics

Previous: Dundalk Institute of Technology, Vesta Corporation, Radisson SAS (BLU) Hotel, Bodega Restaurant & Wine Bar, Schools "Ponce de León", "Virgen Niña" and "I.E.S. Delicias", HARDTRONIC, Soluciones Tecnologicas


Previous: Universitat Pompeu Fabra, Dundalk Institute Of Technology, Institute Of Technology Sligo, Waterford Institute Of Technology, UNIVERSIDAD DE VALLADOLID, Instituto De Enseñanza Gregorio Fernández


Customer Support Administrator

At Abbott Medical Optics

From 2011 to Present
Thrilling position of order processing, query handling, sales support, accountancy and communication with internal & external customers.Main areas of expertise include:Order administration: Ensuring that all requests are distributed among the team in a timely manner.Customer Loyalty: Long-lasting...
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Universitat Pompeu Fabra, Barcelona

Research Master in Pol. Sci., Master in Political Science

From septiembre 2012 to julio 2013

Research Summer Intern

At Dundalk Institute of Technology

Analyse the success of the RDC Enterprise & Innovation programme.6 weeks full-time desk based research within the emerging Enterprise and Innovation Research Group (EIRG)•tCompute and interpret existing raw data using appropriate analytical software•tSuggest ideas to improve Entrepreneurship within...
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Customer Service Representative II

At Vesta Corporation

From 2009 to 2011
•tPayments processor prepaid top-up channels and web support,,, (English/Spanish) •tSensitive information collection scrutinising fraudulent activities•tOutstanding performance rate 95+%, Employee of the Month of May 2010, Perfect attendance in 12 out of 14...
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At Radisson SAS (BLU) Hotel

From 2008 to 2009
Primarily waited tables but also helped occasionally with housekeeping and room service•tGained responsibility of own section and ensuring the highest standards•tResponsible for coordination between kitchen, tables, waiters and supervisor•tGood understanding of the corporate culture and developed a...
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At Bodega Restaurant & Wine Bar

Friendly welcoming and accommodating clients to tablesPolite and professional serviceBecame fluent in English in a business environment

Mathematics and Table Tennis Coach / Teacher

At Schools "Ponce de León", "Virgen Niña" and "I.E.S. Delicias"

From 2005 to 2007
• Responsible for groups of 5 to 30 students ranging 7 to 15 years of age• Prepared, co-ordinated and conducted the classes balancing between entertainment, competitiveness and companionship• Privately taught mathematics to Alejandro (13) and Raquel (9) with successful outcomes

Aministrative Assistant / Receptionist

At HARDTRONIC, Soluciones Tecnologicas

From 2004 to 2005
3 months Internship + 3 months full time employed•tHardtronic provides IT solutions to major clients as Cadbury Spain, University of Valladolid, Valladolid City Council, Castilla y Leon County Council, RENFE •tDay to day Reception roles (welcoming customers, phone calls management,...
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