Aurélia DEHEDIN

Aurélia DEHEDIN

Account Manager, WPS Worldwide Payment Systems
 

En poste chez WPS Worldwide Payment Systems

Précédents : WORLDWIDE PAYMENT SYSTEMS - Seville, Spain, ELECTRONIC ARTS - Madrid, Spain, HERTZ - Dublin, Irlande, HERTZ - Dublin, Ireland, UPS - Dublin, Ireland, ASSOCIATION TELECOM BRETAGNE - Paris, France, ANTON RESEARCH - Paris, France, EVOLUTIONS - Paris, France

 

Précédents : Lycée Marie Curie, Lycée La Bruyere

Parcours

Account Manager

Chez WPS Worldwide Payment Systems

De juin 2013 à aujourd'hui
- Account manager for hotel groups or central reservation office (Amadeus Linkhotel, Exclusive Hotels, Fastbooking, Louvre Hotels…) - Worldwide user support by phone or e-mail - Translation of documentation and presentation (from English/ Spanish to French) - Responsible for a team of 4 people ...
Lire la suite
 

Administrative Assistant (ABC+ Department)

Chez WORLDWIDE PAYMENT SYSTEMS - Seville, Spain

De mai 2012 à juin 2013
* Participation in the launch of the project ABC+ * Prospecting new users * User support in Europe, Middle East and Africa (EMEA) by phone or e-mail; along with information and training to use the system * Administrative tasks related to the management of receipts and payments * Collaboration in ...
Lire la suite
 

Language Tester in Videogames

Chez ELECTRONIC ARTS - Madrid, Spain

De juin 2011 à mars 2012
• Checking linguistic quality (i.e. French) of the localized products : translation from English, grammar and orthography • Detecting and reporting localization bugs, software flaws and/or design issues and propose corrections to facilitate fixes • Informing supervisors of any issue that may slow ...
Lire la suite
 

Member Care Centre Administrator

Chez HERTZ - Dublin, Irlande

De septembre 2010 à avril 2011
• Managing calls (80% from London, 20% from Paris,) • Managing customer’s application: condition of their membership, validity of their documents (passport, driving license, utility bill, bank statement), assignation of their member access card • Managing reservation: quotation, creation and ...
Lire la suite
 

Service Administrator in the Roadside Assistance

Chez HERTZ - Dublin, Ireland

De avril 2010 à août 2010
• Reception of 30 to 50 French and English calls • Assistance for customer who experience difficulties with their car rental due to breakdown, accident or their inability to drive the vehicle for any reason • Contacts with mechanics, hertz agencies and licensees, taxi and hotel • Registration of ...
Lire la suite
 

Customer Service Agent

Chez UPS - Dublin, Ireland

De octobre 2008 à février 2010
*Reception of 100 to 130 French, Belgian and Swiss calls *Information next to customers about products, services, prices and delivery deadline *Recording of international pick-up *Inform customers about the tracking of their parcel
 

Office Executive

Chez ASSOCIATION TELECOM BRETAGNE - Paris, France

De juillet 2007 à septembre 2008
• Communication management : Alumni Yearbook (>5300 alumni), Phare Ouest journal (two editions per year), editing, publishing and management of a monthly newsletter • Events organization : governing boards, general assemblies, discussion evenings, demonstrations, association stand holding among ...
Lire la suite
 

Administration and Recruitment Assistant

Chez ANTON RESEARCH - Paris, France

De décembre 2004 à décembre 2006
• In relation with the recruitment team : setting appointments, applications management, pre-selection of unsolicited applications, announcements diffusion, searching for profiles on specialized websites, sending personalized application reminders to applicants • In relation with the commercial team ...
Lire la suite
 

Generalist Assistant

Chez EVOLUTIONS - Paris, France

De mai 2003 à décembre 2004
Daily firm management, coordination and follow-up of recruitment operations, updating and management of the database, relation with the Grandes Ecoles (graduate engineering school), updating the Internet website
 

Lycée La Bruyere, Versailles

Bac Littéraire, Lycée la Bruyere

De 1999 à 2001
Bac Littéraire
 

Compétences

 
  • Administration
  • Assistante
  • Conseil
  • Recrutement

Langues parlées

 

Centres d'intérêt

 
  • Cuisiner et déguster entre amis !