Lidia NICULAI

- End to End Customer Management- Operations Order to Cash
- Project Management
- Customer Management KAM/Distributors Organisation Process/System driven (ERP-SAP)
- Internal control testing-documentation in compliance with Sarbanes-Oxley requirements (EU Operations level)
- Export Management including Payment Means and Payment Terms
- International Business Management
- Accounts Receivable EU

Daily operation:

- Order to Cash Process harmonization across EU (Order Management, Service,
Field Planning and Billing)
- PLC Project System Process harmonization and implementation EU
- Export Management (payment means/terms, cash collections, Incoterms)
- Pricing, Rebates and Pricing Procedures and implementation ERP-SAP
- Recruitment of EU Order to Cash including Operations Planning and Billing, &
Master Data Shared Service team
- Implement Organizational changes in the Shared Service Customer Service Europe (from Country organisation to Process Organisation)
Global Team Lead for Order to Cash (SAP implementation)

Strenghts:

International Businesses, Marketing Management, Negociations and Customer Relationship Managment, B2B, B2C, Project Management, SAP ERP S&D.

Checkpoint Systems France, Customer Service Manager France and MEA- EXPORT in charge of 17 persons, member of the board of directors for Checkpoint France assisting to weekly meetings and strategic decisions, being the main contact between the Sales directors, customers and Supply chain.
In Charge of Sox control processes and procedures and applications for order, customer’s creation and Credit Notes-nvoicing.
In charge of Customer Service Integration to SAP for two new acquisitions as well as coordination between new sales team, supply chain. Export department of the new organisation completely managed as well as procedures for VAT and Fiscal number in Germany (triangular exportation France is exporting from Germany (flow of goods) to other countries EU and Non EU. I am responsible for the development of the whole process and relation with customers for export.
SOX security and controls application for new acquisition, roles definition and - In charge of AFTER SALES services ordering and service call notifications for all the customer related issues.
Main activities and task:
- Continuous improvement Process – Tests and Signatures working together with SCM (invoicing, delivery consolidation into one single invoice, VPF01 invoicing testing and training), return to SCM via ZCCR PO testing and training) and different reporting for CS and Credit Management;
- Team training in all LOB, other missing areas (EXCEL) and SAP (with different services) and communication with France team and MST;
- Project Leader of the Customer to Cash process improvements and acquisitions integrations;
- Key accounts Customer Service responsibility of processes, stock and order fulfilment;
- Export Operations processes and validation + orders/delivery and reporting and control of activity aligned with Management team; back office between MEA export and Sidep export to optimise human resources;


- SAV- After Sales Service: team training, calls, notifications and reporting of notification and follow up of pricing policy and invoicing follow up (SOX controls behind);
- Contact, communication and forecasting (to Finance) and quality improvement of the employees based on the monthly reports and action plans to MST (MST being our outsourcing staff provider) and negotiating with them the terms and conditions for people;
- Main contact between France team and SCM including DHL and UPS for regular and export orders;
- Planning and fulfilment of planned orders with different SC Planners;
- Returns follow up and CN between CSI and France Finance and Control of returns organised in France and contact with the local transport agency in France;
- Control of Receivable for which a return is organised and closure of the files together with the customer (working very closely on a weekly basis with the ODC consultant and France Credit controller) to avoid delays in payment;
- Opex Cost Reduction for CS;
- Invoicing Process.
From September 2010 we have started together with Deloitte consulting a GLOBAL INTEGRATION PROGRAMME in order to integrate all the regions (Europe, North America and Asia-Pacific) in a single ERP-SAP across the three regions.
INTEGRATE is organized around three critical business processes:
- Customer to Cash (C2C) – an integrated process from taking the customer quotation-order to receipt of payment;
- Plan to Source – an integrated process from demand planning to materials receipt and manufacturing;
- Close, Consolidate and Report – closing and consolidation of accounts and financial reporting.
The project timeline is three years, plan to end in 2012. My responsibility in the above indicated programme is Project lead in charge of the C2C team (Customer to Cash). For the purpose of the project since 2009 September, l is spending two weeks on a role in the US in Thorofare (NJ) (around 13 trips until now in the US for two weeks), currently in the US for two weeks.
The main activities are around creating the global processes for the C2C are: gathering the regional requirements (EU, NAM and APAC), defining the pro