Norman Ledoux

* Development, analysis and supervision of telemarketing/back office activities.
* Sales Manager on channels B2B, B2C (Telecom, Bank, Business services companies).
* Manager of 9 Team Leaders with 150 employees.
* Elaboration of business plans with the business manager.
* Definition of the commercial strategies and targets.
* Responsible deployment new projects.
* Internal & external reports (forecast, dashboard).
* Analysis of the results, follow up of the keys performance indicators (KPI´s).
* Management of customer relations (reporting to the direction committee).
* Staff management, coaching of the teams and plans.
* Internal learning work program to the Leadership Management.

*Start learning work program to the Customer Assistants & Telemarketing Traders.
*Permanent learning work program of the products and call Technicians.
*Checking and quality control according to the company standards and their customers.
*Internal & external reports (dashboard, Quality Plannings).
*Check-point and evaluation of the Quality Actions.
*Coach of Learning work program for the customer ship and sales.
*Design & concept of material for learning work program (books, process, PowerPoint).
*Trainer in different sites: Madrid (ES), Velizy, Soissons, Raon, Tulle (FR).